Accessibility Statement

Last updated: May 4, 2026

Our commitment

HAKI is built so that every citizen can use it - including citizens with low literacy, citizens using older or budget smartphones, citizens speaking regional dialects, and citizens with sensory or cognitive disabilities. Accessibility is a product requirement, not a checklist item. The HAKI Product Requirements Document (A15) treats accessibility as a release criterion.

Conformance target

HAKI targets the Web Content Accessibility Guidelines version 2.2 at conformance level AA across both the citizen interface and the police portal. Conformance is verified through a combination of automated audits, manual keyboard-and-screen-reader testing, and third-party review during pilot acceptance testing.

Current status

HAKI is in active pilot phase. As of May 2026, we have completed Round 1 user acceptance testing with three external participants and are running structured Round 2 internal testing across all five role flows. Accessibility audit findings are tracked alongside functional findings and triaged by severity. Material accessibility blockers are fixed before public-pilot expansion.

Accessibility features

Voice-first citizen interview for users who cannot read or type comfortably
Multilingual support in English, Swahili and Luganda from day one, covering seven regional dialects
Large touch targets with a minimum hit area of 48 by 48 pixels on the citizen interface
Progress indicators visible at every step so users always know where they are and what comes next
One question at a time on the citizen interview to reduce cognitive load
Color-coded confidence indicators with text labels (high, medium, low) for users with color-vision differences
Semantic HTML and ARIA attributes throughout, supporting screen readers and assistive technology
Keyboard-only navigation across all flows, including form-filling and case validation
Visible focus indicators for sighted keyboard users
Theme switching between light and dark modes for visual comfort
Reduced-motion support via the user's operating-system preference
SMS notifications as an alternative to in-app messaging for users without consistent data connectivity

Known limitations

As an honest pilot platform, we acknowledge these areas where work is in progress:

Some informational graphics in the platform marketing material do not yet have full long-form alternative text. We are completing this during Round 2.
Voice-recognition accuracy varies between dialects. We are training and validating the AI Interview Engine against ground-truth recordings collected during pilot deployments.
Some third-party content (for example external legal-database links) is outside HAKI's direct control and may not meet WCAG AA on its own.

Browsers and assistive technology

HAKI is tested with current versions of Chrome, Safari and Firefox on Android and iOS, and with Chrome, Safari, Firefox and Edge on macOS and Windows. Screen-reader testing covers VoiceOver on iOS and macOS, TalkBack on Android, and NVDA on Windows.

Feedback

If you encounter an accessibility barrier on HAKI - whether on this marketing site or on the platform itself - please tell us. We treat accessibility issues as bugs and prioritise them accordingly.

Email: accessibility@haki.legal
General feedback: request a demo or message
Response time: we aim to respond within 5 working days

Formal complaints

If our response is inadequate, you can escalate to the relevant supervisory authority in your jurisdiction. In Uganda, this is the Uganda Communications Commission. In the European Union, this is the data-protection or accessibility authority of your country.