Terms of Service
Pilot phase
HAKI is currently in pilot phase. These terms govern access to and use of the HAKI Legal Intelligence Platform by individual citizens, police officers, judicial partners, administrators and other authorised participants during the pilot period. Production-scale terms will be issued before broad public launch.
Who can use HAKI
- Citizens in jurisdictions where HAKI has been formally deployed by a partner organisation can submit complaints, view their own case status and update their contact details.
- Police officers, reviewers, judicial partners and administrators require credentialed access provisioned by their organisation.
- HAKI is not a substitute for emergency services. In an active emergency, contact local police on the appropriate emergency line.
Acceptable use
HAKI is provided for legitimate legal-process activity. The following are not permitted:
- Filing knowingly false or fraudulent complaints
- Accessing case data outside one's assigned role
- Disrupting service availability through automated abuse
- Reverse-engineering, scraping or exfiltrating platform data
- Using HAKI to facilitate harassment, discrimination or unlawful surveillance
Material violations result in account suspension. Where unlawful conduct is suspected, HAKI cooperates with competent authorities under valid legal process.
What HAKI provides
HAKI provides a structured, AI-assisted intake and case-management system. AI outputs include confidence indicators and never replace human judgement. Police officers retain full authority to accept, reject with reasons or require physical reporting. The platform's role is to structure information, not decide outcomes.
Data ownership
- Citizens own the content of their own complaints and may request a copy at any time.
- Partner organisations own the operational case-file data created within their jurisdiction.
- HAKI / Plexaris Uganda Ltd. owns the platform itself, including the code, AI models, design system and aggregated anonymous usage statistics. Detailed terms are scoped per pilot agreement with each partner organisation.
Service availability
HAKI is provided on a reasonable-best-effort basis during the pilot phase. We monitor uptime continuously and aim for high availability, but a formal SLA is scoped per pilot agreement. Planned maintenance is communicated to partner organisations in advance where possible.
Liability
HAKI is a workflow tool. It does not constitute legal advice, judicial determination or criminal investigation. Decisions made by police, reviewers or judicial partners are theirs and remain subject to their own professional standards and the laws of their jurisdiction. To the maximum extent permitted by law, HAKI and Plexaris Uganda Ltd. disclaim liability for outcomes determined by users of the platform.
Termination
Pilot agreements may be terminated by either party with reasonable notice. Upon termination, partner organisations receive an export of their case data in standard formats and HAKI's operational copies are deleted within 30 days, subject to legal retention requirements that may extend that period.
Governing law
These terms are governed by the laws of Uganda. Disputes are subject to the courts of Uganda, except where partner agreements specify otherwise. Where citizens use HAKI in jurisdictions other than Uganda (per the country deployment they participate in), local law applies to that participation.
Changes to these terms
Material changes are communicated to partner organisations and reflected at the top of this page. The current version is always authoritative.
Contact
For terms-related questions: legal@haki.legal
For pilot conversations: request a demo.